Clip upload problems
A clip does not upload or does not show? Check its length, format and size, your upload limits, your connection and the checks.
The clip is refused
- Too short or too long. Every clip runs at least 20 seconds, up to 30 seconds on the free plan.
- Format. Use an MP4, MOV or WebM video, the normal videos of a phone.
- Size. A clip can be up to 95 MB, your intro clip up to 50 MB. Trim a longer video on your phone first.
- Your 10 uploads. On the free plan you keep up to 10 clips and photos on your page at a time. Remove one to add another.
- Many posts today. After a lot of posts in one day, Broadcast asks you to wait until tomorrow.
The upload stops
Stay on the page until it is done and keep the screen on. Try Wi-Fi instead of mobile data.
The clip does not show
New clips are checked first and show once they have passed. A scheduled clip shows at the time you picked. A clip sent to your followers or visitors only does not reach everyone in Clips. A clip that breaks the house rules is not shown. See What you may post.
Still stuck
Contact support with the time you uploaded the clip and a screenshot of the error you see.
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Sorry this did not help.
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Still have a question?
The help center answers most of them. Our support team handles the rest.