Refund policy

Last updated 11 November 2026

Unused Credits

Feetpics Credits (Credits) you bought and have not used for an order are refundable on request within 14 days of the purchase. Write to our support with the purchase date and the amount.

A refund goes back to the payment method you bought the Credits with where that is possible. A card purchase is refunded to the card through our billing partner. A crypto purchase is refunded to the wallet it came from, minus the network fee, or stays in your balance if you prefer. A refund covers only Credits that are still in your balance.

Unused Credits expire 12 months after the purchase. Expired Credits are not refunded and not restored.

If you dispute a card payment with your bank instead of writing to us, the Credits bought with it are taken off your balance at once, even if you have spent them, and your balance may fall below zero. Credits payments on the account are then suspended until it is settled, and we may close the account. Please write to our support first.

Credits held for an order

When you pay an offer with Credits, the price is held until you release it or 7 days after the creator marked the order delivered. If the order is cancelled before delivery, the held Credits return to your balance.

If you report a problem before that, the Credits stay held while our support looks at the order. Support releases them to the creator, returns them to your balance, or splits them when part of the order was delivered as agreed. Returned Credits are in your balance again and follow the rules above.

Credits that were released to a creator, by you or automatically, are hers and are not refunded. Clips and photos are digital content that is delivered at once, so an order cannot be returned once the files are unlocked.

A direct payment to a creator, made outside Credits with one of her own payment methods, is between the two of you. We never hold it and cannot refund it.

Premium for creators

A creator's Premium payment ($19 for 30 days) is refundable on request within 14 days of that payment. Earlier periods are not refunded. To stop future payments, cancel by writing to our support; Premium then runs to the end of the period you paid for.

How to ask

Write to our support from your account or through the contact form. Say which purchase or order you mean and, for a crypto refund, the wallet address it should go to. We answer within a few days and send the refund as soon as our billing partner or the network allows.

When your account is closed, by you or by us, unused Credits that are still refundable are refunded the same way, unless the account was closed for fraud or a chargeback is open.